Terms & Conditions of Sales

Our general conditions of sale ""Une nuit sur Loire"" 1. Object These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this confirmation document. reservation. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform. 2.Reservation The customer chooses the services presented on our reservation platform.He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process. 3. Reservation process Reservations made by the customer are made through the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted.After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer. 4. Acknowledgment of receipt of the reservation Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit his complaints. 5. Cancellation or modification by the customer The customer is reminded, in accordance with article L.121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be modified and/or canceled. The amounts paid in advance that are the deposits will not be refunded. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by e-mail. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment. 6. Consumption of the service Pursuant to the regulations in force in certain countries, the customer may be asked, on arrival, to complete a police form.To do this, the customer will be asked to present an identity document in order to verify whether or not he must complete the police form. Any behavior contrary to morality and public order will cause the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a regulation has already been been carried out. 7.Responsibility The photographs presented on our booking platform are not contractual.Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter. 8.Complaints Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment. 9.Price The prices relating to the reservation of services are indicated before and during the reservation. Prices are confirmed to the customer in
amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, unless specific provisions are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.Taxes (local taxes, tourist taxes, etc.) if applicable, presented on the rates page, are to be paid directly on site with the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of invoicing. 10.Payment The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club... according to the possibilities offered by the reservation platform of the institution) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at the time of the consumption of the service) and the visual cryptogram. He must present himself to the establishment with the credit card which enabled him to guarantee the reservation. The debit of the payment is made at the establishment during the stay, except in the case of conditions or special rates where the partial or total debit of the payment is made during the reservation. This prepayment is called a deposit.In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, of the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error... In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment. 11.Respect for privacy The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract.The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers. 12.Convention of proof The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. . The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.13. Force majeure Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the burden of the resulting costs. 14. Settlement of disputes These General Conditions of Sale are governed by the law of the country of establishment without obstructing any mandatory protective provisions that may be applicable in the country of residence of the consumers. 15.Entirety These General Terms and Conditions of Sale, the terms and conditions of sale for the rate reserved by the customer, and the voucher or reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the tariff
reserved) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. The present general conditions of sale by Internet can be modified at any time and/or supplemented by the establishment. In this case, the new version of the general conditions of sale by internet will be put online by the establishment.As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers. Our special conditions of sale ""Une nuit sur Loire"" General: ""Une nuit sur Loire"" offers 2 guest rooms, the ""Aubance"" room and the ""Layon"" room which can each accommodate 2 people. The rooms are fully equipped for the comfort of our guests. Bed linen and towels are provided as well as toiletries, hair dryers and hospitality products. Prices: Prices are per night and per room, breakfast included. The continental breakfast is served between 8 am and 10 am. The additional tourist tax is €0.80/person/night. Visitors: For regulatory and security reasons, the capacity of the accommodation may under no circumstances be exceeded. Consequently, visitors will only be admitted after prior agreement. Animals: Animals are accepted subject to prior agreement (see current rates). Use of premises:For reasons of cleanliness, safety and respect for other guests, our guest house is a non-smoking area. The use of the premises must be done ""as a good father"". The tenant must take care of the furniture and equipment made available to him. In the event of damage, the owners reserve the right to claim compensation. Reminder: it is not possible to take meals or bring food into the rooms and picnics are not authorized in the establishment. Reservations: Conclusion of the contract: The reservation becomes effective when the customer has sent the owners a deposit equivalent to one night. The deposit must be made via the reservation form validated by the owners. Only the payment of this deposit will block the room. Following receipt of this deposit, a final booking confirmation will then be issued by the owners. For stays of one night only, arrivals are between 5 p.m. and 8 p.m.Failure to respect the defined time slots (delay or absence) will in no case give rise to a refund or compensation. Duration of stay: The customer occupies the accommodation in bed and breakfast for a fixed period and may not under any circumstances claim any right to remain in the premises. Payment of the balance: The balance of the reserved stay is to be paid on the day of arrival with the owners (by French checks, bank transfer, stripe or in cash - we do not have a bank payment terminal). Modifications / Cancellations: Any modification of date or formula, identity or number calls into question the reservation. Any cancellation must be notified by letter or email. (1) the cancellation occurs less than 4 days before the start of the stay, the owners reserve the right to claim the balance of the amount of the stay. In the event of a long stay, we advise you to take out cancellation insurance.(2) the cancellation occurs between 14 days and 4 days, the owners reserve the right to charge 50% (fifty percent) of the reservation. (3) cancellation occurs more than 14 days before the duration of the stay, the stay will be fully refunded (excluding €5 administration fees) Arrivals / Departures: Arrivals are between 5 p.m. and 8 p.m. (times to be specified before your arrival by email or telephone). The rooms must be vacated by 10:30 a.m. on the day of departure. If the client does not appear before 8 p.m. on the scheduled day of arrival, this contract becomes void and the owners can dispose of their guest room, an amount equivalent to the entire stay will be deducted. In the event of a shortened stay, the price of the amount of the reserved stay remains fully acquired by the owners. Covid 19 Special Health Measures: Measures and recommendations for everyone's safety Due to the Covid-19 epidemic, we have implemented health security measures for the good and protection of everyone.These measures have been defined according to the recommendations of the health authorities (French government and WHO) and adapted to our activity. During your stay Wearing a mask is compulsory upon your arrival and during your entire stay in all the common areas of the house and the garden. Once in your room you can remove your mask. Compliance with barrier measures will be applied - safety distance of more than one meter between people, no direct contact. Wash your hands regularly or use a hydro-alcoholic solution. Cough or sneeze into your elbow or into your handkerchief. Ventilate the rooms for 10 minutes
three times per day. Blow your nose in a single-use tissue and throw it away. Greet without shaking hands. Please gather the linen used during your stay and put it in the shower/bathtub. We provide you with hydro alcoholic gel from your reception and in your room for the duration of your stay. If for some fortuitous reason you do not have a mask when you arrive, we will be able to provide you with one on an exceptional basis.We reserve the right to deny you access to the establishment if all of these measures are not respected. The whole of our guest house, whether inside or outside, is cleaned very regularly and scrupulously. Contact surfaces are disinfected several times a day. Household linen is washed in accordance with health recommendations. Meals are organized in compliance with the necessary hygiene standards and recommended safety distances. We detail the measures taken in this document. Reminder: children are the responsibility of the parents for the duration of the stay. Delivery of keys, disinfected beforehand. Recommendation: avoid touching the switches in the corridors and stairs, the banister of the stairs, the door handles except those in the bedrooms. Hydroalcoholic gel is available in the entrance hall and in the rooms for hand disinfection. All essential health information such as emergency numbers, hospitals, etc. is available in our Welcome Booklet. During the stay :We are equipped with masks and gloves for cleaning, and we thank our guests for leaving nothing on the ground in order to limit contact with personal effects. Towels are changed every 2 days for stays of 3 nights or more and bed linen every 3 days. The common areas The common areas are ventilated every day for at least 30 minutes. Contact surfaces such as door handles, light switches and the stair railing are disinfected daily. Tables and chairs are disinfected before each use. The floors are cleaned and disinfected daily with appropriate products. Unfortunately we had to prohibit access to the library lounge and the dining room for sanitary reasons Outdoor furniture All outdoor furniture is disinfected daily. The mechanisms of the parasols are disinfected daily. Table d'hôtes / Breakfasts When preparing meals, we are equipped with masks and gloves. Work surfaces and materials are cleaned and disinfected at the end of each service.Depending on the weather, the service is in the dining room or on the terrace or in the rooms. We ask our guests to respect the distance of more than one meter with other guests. It is not possible to have a common table. If both rooms are occupied, breakfasts and meals are taken at different times or in the rooms. These times are specified in advance with our hosts. The products are presented on the tables, no product is offered in the form of a buffet. We ask guests to consume only the products of their table. The maximum departure time is 10:30 a.m. to allow for thorough cleaning that guarantees the safety of our guests. The keys will be deposited in a box provided at the reception. Payment in cash (including tourist tax): cash is deposited in a box, and we ask guests to provide the extra.